there are probably a couple of bad apples…But how many people have gotten raped and killed after using Craigslist? You can’t go blaming Craigslist for that.
—“Former GLG Exec,” quoted as fuming by the Economist.
OK – it’s alternately hilarious and disgusting to think that someone would actually say something like this.
First, sorry Gerson Lehrman Group, you’re disruptive, but you’re not Craigslist-disruptive. They undermined the entire newspaper industry.
Second, the stories of murder and abuse that have imprinted themselves into the lore of Craigslist personals are deeply saddening. It is inappropriate to make light of them through such an irresponsible and deluded comparison. That the comparison was made while fuming, as the Economist reports, is even more distressing, for it suggests a measure of petulance, delusion and utter lack of sensitivity on the part of this unnamed individual that ignores the very real suffering realized by those who have been raped and killed.
Third, and the Economist alludes to this, as well, Craigslist has come under fire for having appeared to enabled those tragic circumstances. Those who believe it to be only a platform, beware. Many have called for safeguards and procedures that might protect users and prevent just such outcomes. But both the Economist and this nameless “former executive” ignore some basic facts that would belie the parallel, benefit Craigslist and illuminate some underlying strengths and lessons that expert networks could provide.
Unlike Craigslist, where participation is largely anonymous and without controls or records, participation in an expert network is diligently recorded and carefully organized according to a series of procedures, policies and systems that are designed to protect everyone involved. Quoting Alexander Saint Amand, the Economist writes, “If you want to sell inside information, this is a terrible place to do it.” If that’s the case, perhaps Craigslist would benefit from making similar investments in an effort to protect their users and prevent those horrible outcomes described.
Yes, there are lessons to be learned, and the parallel can yield benefits, but what delivers immediate comfort to me is that the individual is not a current but a former GLG exec. Such craven and mercenary comparisons with so little insight into the basic workings of either Craigslist or expert networks have no place at Gerson Lehrman Group, Craigslist or any other enterprise.